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Return and Refund Policy

Refund policy

If you purchased a product directly from Gift Masters Pro through our website, www.malloasis.com, and you don't like it for any reason, send it back within forty five (45) days of purchase for your refund. Any international or expedited shipping fees incurred on your original order will not be refunded. RMA number is needed for the return. Fill out form at Contact Us link and we will email you RMA number and shipping label.

 

United States Consumer: Put the shipping label on your return package, include your packing slip with RMA number, and drop it off at the carrier’s location. Once we have received your product, your original payment method will be refunded within 3-5 business days. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit

 

Gift Masters Pro is not liable for products that are damaged or lost in transit to Gift Masters Pro. We recommend that you ship your returned products to Gift Masters Pro via a trackable shipping method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Promptly following Gift Masters Pro receipt of your returned product (typically within 7-10 business days), Gift Masters Pro will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase. Notwithstanding the foregoing, Gift Masters Pro does not control when a specific company processes a chargeback transaction. You are responsible for contacting your financial institution if you have questions about the status of the refund. Gift Masters Pro will not provide a refund for a product that is received by Gift Masters Pro more than forty five (45) days after the date of original purchase. Gift Masters Pro also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.


This document was last updated on June 1, 2018

 


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